CX Technology Solutions

Digital

Customer

Experience

In the customer value chain, conversational AI, virtual agents, NLP/NLU, AI IVR, and other cutting-edge technologies are essential. The modern customer journey requires economical digital touch points that Avaldus can expertly provide.

LEVERAGE CX TECHNOLOGY TO IMPROVE THE CUSTOMER VALUE CHAIN WITH ECONOMICAL

AI-ASSISTED SOLUTIONS.

Conversational AI

Give the right response, every time. Rely on market-leading NLU and maintain human-like resolution rates – in any language – even if you need to train your virtual agent to resolve thousands of different intents.

Virtual Agent

.Utilize self-service virtual agents that improve CX and find a successful resolutions faster by sending the caller text messages or emails with links to forms, videos, FAQ pages and more,Scales quickly economically.

RPA

Automate repetitive, rule-based tasks with software bots that carry out vital workflows within existing systems and/or applications using visual process mapping tools, increasing efficiency and accuracy.

Visual IVR

Use this revolutionary visual self-service tool that empowers customers to swiftly resolve their customer service request themselves, wherever they are, and without getting lost in complex voice menu trees.

CX TECHNOLOGY

✔    Delivers seamless digital user experiences across the customer journey.

✔   Quickly scales digital CX solutions to meet your needs economically.

✔   Merges silos that hinder the customer experience with CX technology.

✔   Provides AI that delivers instant self service access to accurate information.

✔   Increase customer engagement and satisfaction through self-service.

✔   Predicts behavior and understands customer intent using AI. 

✔   Gives greater insight into the customer journey with AI tracking.

Services 

E-Commerce Support

Order/Payment Processing

Obtaining Account Information

Order Status

Order Tracking

CUSTOMER SUPPORT

Feedback and Escalation

Scheduling and Reminders

Troubleshooting

Notifications

Self-service support

Account Verification and Security

Automated Help Desks

KB Access

Dynamic FAQs

back office support

KYC & AML

Call Routing and Ticketing Systems

Onboarding and Training

Fraud Detection

Contact Us to get started!

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