TECh-BPO solutions

LEVERAGING TECHNOLOGY TO OPTIMIZE AND STREAMLINE BUSINESS PROCESSES

At Avaldus, we understand that every business is unique. That’s why we offer a selection of tech-driven solutions and tools designed to address your specific customer experience requirements.

Our expert team collaborates closely with you to identify the perfect combination of cutting-edge technologies, ensuring seamless workflows while bridging the technological divide.

Unleash Success with Our Curated Tech Stack Solutions.

Happy Customers Stay

It is less expensive to keep a customer than acquire them. High customer retention begins with a great customer experience.

The Future of CX

Self-service is driven by technology that does not look or feel high-tech to the customer. Customer success is a five-star rated customer experience.

Success Guaranteed

Our services are predicated on the specific measurements for success and defined as part of the overall tools and platforms we propose.

Visual On Demand

Mobile customer awareness self-service tools with intelligent customer lookup. Respond to customer issues quickly by knowing their needs.

Customer Journey

Who are your customers? What is the customer intent? Where are the gaps? A comprehensive look at all aspects of the customer journey.

 

Self-Service

Customers want to control their journey in the channel of their choice. Seamless channel shifting from FAQ to Live Support is their choice!

leveraging technology to optimize and streamline business processes.

Experience the power of Avaldus as your strategic partner, where customer experience take center stage. Contact us today to explore how we can revolutionize your business and deliver remarkable customer service that sets you apart from the competition.

Customer Experience solutions by Avaldus work from home

AVALDUS PROCESS

✔  AUDIT: Review existing systems and provide solutions to revitalize your customer’s experience.

✔  IDENTIFY: Establish the appropriate tech stack tools and platforms to best support your needs.

✔  IMPLEMENT: Integrate solutions while building a knowledge base and user-friendly interfaces.

✔  REFINE: Gather feedback from users and make necessary enhancements.

✔  TRACK: Evaluate using analytics such as handle times and call containment rates.

unlock success

Solving big problems requires a structured investigation of all aspects of your customer’s experience and your internal processes. No stone is left unturned in crafting the ideal technological ecosystem that supports your goals.

You cannot improve CUSTOMER EXPERIENCE without thoroughly mapping all aspects of the CUSTOMER JOURNEYWhether your goal is to enhance customer experience, automate processes, or boost productivity, we have the expertise and resources to make it happen.

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In the Trades

Customer Experience Highlights

The first thing to understand for customer journey mapping, and for CXM as a whole, is that it is about the customer and not your business. It’s easy to fall into the trap of thinking that CRM can effectively stand in for CXM — after all, the relationship between the company and customer is what matters most, right? 

Alfred Kahn

March 2022, Forbes.com

 The challenge is not just to stand out, but to innovate, pivot, and transform to meet radically changed customer expectations, as pandemic-related shutdowns and public health concerns have dramatically and maybe permanently changed the way we shop. 

David Fletcher

June 2022, Business.com

Recent trends are accelerating: customers want assistance on their schedule instead of yours, or self-service to avoid interactions altogether. They increasingly expect functionality and communication across their devices. They also need to be treated as an individual, with relevant personalized information.

Barbara Porter

March 2021, Earnst & Young

Think about your best clients, most profitable customers or most reliable donors. Find out what they like and dislike about your offerings. Getting real feedback from your existing customers is the best way to understand how to reach others like them.

Adam Uzialko

June 2022, Business News Daily

Contact Us now to get started!

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