Customer Experience News
Servicing the Connected Customer
Advanced customer experience refers to a company's efforts to provide its customers with a high-quality, personalized, seamless experience throughout their buyer journey. This can involve using technology and data analysis to understand customers' needs and...
Social Monitoring: Customer Experience Management Across Channels
Whether businesses have one or many social media accounts, ensuring positive customer experience (CX) is a necessity — no matter what channel. Because social media often serves as the entry point for customers, it’s necessary to employ some form of social monitoring....