CX Technology Solutions
Digital
Customer
Experience
In the customer value chain, conversational AI, virtual agents, NLP/NLU, AI IVR, and other cutting-edge technologies are essential. The modern customer journey requires economical digital touch points that Avaldus can expertly provide.
LEVERAGE CX TECHNOLOGY TO IMPROVE THE CUSTOMER VALUE CHAIN WITH ECONOMICAL
AI-ASSISTED SOLUTIONS.
Conversational AI
Give the right response, every time. Rely on market-leading NLU and maintain human-like resolution rates – in any language – even if you need to train your virtual agent to resolve thousands of different intents.
Virtual Agent
.Utilize self-service virtual agents that improve CX and find a successful resolutions faster by sending the caller text messages or emails with links to forms, videos, FAQ pages and more,Scales quickly economically.
RPA
Automate repetitive, rule-based tasks with software bots that carry out vital workflows within existing systems and/or applications using visual process mapping tools, increasing efficiency and accuracy.
Visual IVR
Use this revolutionary visual self-service tool that empowers customers to swiftly resolve their customer service request themselves, wherever they are, and without getting lost in complex voice menu trees.
CX TECHNOLOGY
✔ Delivers seamless digital user experiences across the customer journey.
✔ Quickly scales digital CX solutions to meet your needs economically.
✔ Merges silos that hinder the customer experience with CX technology.
✔ Provides AI that delivers instant self service access to accurate information.
✔ Increase customer engagement and satisfaction through self-service.
✔ Predicts behavior and understands customer intent using AI.
✔ Gives greater insight into the customer journey with AI tracking.
Services
E-Commerce Support
Order/Payment Processing
Obtaining Account Information
Order Status
Order Tracking
CUSTOMER SUPPORT
Feedback and Escalation
Scheduling and Reminders
Troubleshooting
Notifications
Self-service support
Account Verification and Security
Automated Help Desks
KB Access
Dynamic FAQs
back office support
KYC & AML
Call Routing and Ticketing Systems
Onboarding and Training
Fraud Detection